l i s t e n UP
Listening is a superpower.
How many conversations have you had where the other person dominates the conversation and you leave thinking, “I know allll about their latest vacation/hobby/issue, but they know nothing about my life as of late?
Not so fulfilling.
On the flip side, have you ever had someone invest their total time and attention in you, and you walk away feeling heard and respected?
To listen well, try pausing before disagreeing, or giving advice, or referencing your own experience. Sure, doing these other actions can be useful, but listening is paramount. Assess the need for the other actions. Listening is the priority, and the others should merely complement and support.
Active listening is encouraged! Some ways to actively listen:
Make eye contact
Supply (genuine!) verbal affirmations like “Sure”/“Thank you”/“I understand”
Something I struggle with is interrupting - I’m constantly aware of and working on this with myself. My interrupting does come from a good place, however. I interrupt not because I deem what I have to say superior, but because I get so stoked on what the other is saying and it’s my way of “actively listening.” Showing I’m engaged and invested. This can easily be misperceived, though (and can be downright O B N O X I O U S and distracting) so I strive to minimize (and ultimately eliminate) my insertions. I always notice and appreciate when someone pays me the respect of attentively listening sans interruptions - my friends are brilliant at it.
And if you find yourself rattling on because you feel socially awkward and unsure of what to speak about - and talking about yourself is your default because you are your most familiar topic - there’s a win/win solution for that! A simple hack is to provide a bit of information about yourself (eg “I’m so pumped for skiing this year”) and then turning it to the other person(s) (eg “Do you ski or board?”). Prefacing with a fact about yourself makes it easy and effective for multiple reasons:
Contributes a familiar topic to work with and solves the problem of where to start
Makes you relatable and breaks the ice for the other person to share
Allows an opportunity to segue into related topics
Lets you off the hook from carrying the conversation, as many people like talking about themselves (for whatever reason - like you, they are most well-versed themselves/they have something to say/etc)
It establishes a natural flow
What about those situations where people confide a heartbreak or challenge or stressor they’re facing? Don’t knock yourself out trying to come up with the perfect response/solution. Unless they expressly ask you, “What should I do?” more often than not, people simply crave a listening ear. Receiving their words with empathy and love is far more powerful than the wisest and timeliest response. Simply holding that space for them and allowing them to vent and feel their emotions can make all the difference and be more beneficial than “solving” their problem.
If silence unnerves you, try to learn to be comfortable with it. Don’t rush to finish the other’s faltering sentence, or fill the gaps. This isn’t about you/your comfort - it’s about them. Allowing them the space to express themselves. Or just sit in supportive silence; simply your presence may suffice.
I firmly believe we all have something to learn from one another (even if it’s how to have patience!). Running your mouth about what you know is definitely not the way to go about obtaining that knowledge from others. Even (or especially!) when you think you’re an expert on a topic - you’ll likely be surprised what you gain if you’re humble enough to sit back and listen/observe another’s perception regarding it. Maybe you’ll glean a different angle you hadn’t considered. This is where an open mind is K E Y. Try listening to learn, rather than listening to confirm [your current opinion]. At the very least, hearing the other side out will only strengthen your own position.
Removing your ego from the equation is crucial. Resist the temptation to flex and download all you know. There is ALWAYS more to learn. The minute you deem yourself a know-it-all is the precise minute you need to assess yourself, because that’s a sure sign your ego has hijacked you and stunted your growth. So tell your ego to buzz off and listen even harder.
And in those heated moments where you’re battling with another and spinning your wheels in conflicted frustration, the best way to defuse the situation is to take a deep breath, step back, and…L I S T E N. Truly listen. Not only will this likely disarm your “contender,” but this simple action shows you value and respect them enough to consider their view. That right there has far-reaching effects. It shifts your approach from a place of one-sided triumph and win-lose to a place of resolution and win-win. It’s a clear reflection of your respect for them and conveys your willingness to remedy the situation and meet them halfway. It can make ALL the difference.
This is especially important when you’re feeling triggered. How many times have you been blinded by emotions/anger, then realize you misheard/misperceived the other? I know I have. Much can be lost in communication - for a number of reasons. Consider you might’ve misunderstood/assumed/pre-concluded. Hear the other out (this is where gentle paraphrasing is especially helpful!) to ensure you’re catching what they’re throwing.
And sometimes the other person won’t pay you the same respect of listening to you. It is what it is. It’s annoying as hell, sure, but you can only control yourself. Rest assured you did what you could to resolve the matter. When that happens, my tried-and-true remedy involves time and distance (and my Scream Spotify playlist I created to express the fire I feel; Body Combat also helps! ;) ).